Ok, you get what customer touchpoints are and how they can make or break a business. But what do you actually DO with them to make them work for you? It’s as easy as one, two, three... [Download the workbook to get started] How to create your first customer journey (aka touchpoint) map The …
How Touchpoints Can Make Or Break Your Business
Hey, Petpreneur! Buckle up, because we’re jumping into the driver’s seat of the customer’s journey today! From their first time hearing about you to the completion of a purchase (and hopefully many, many, many more!), your customer interacts with your brand at many different points. Any form of …