Ok, you get what customer touchpoints are and how they can make or break a business. But what do you actually DO with them to make them work for you? It’s as easy as one, two, three... [Download the workbook to get started] How to create your first customer journey (aka touchpoint) map The …
The Possible Project
The Impossible Project Two years ago, to the day. I was splashing in the waves in Praia da Pipa with my husband, on our honeymoon. This trip was the stuff of dreams... mixing up total relaxation with intrepid adventuring in a three week Brazilian odyssey that started and ended in Rio. Praia might …